Privacy Policy

  1. Purpose of collecting customer information

To purchase products on website, Customers must register for an account and provide some information such as: email, full name, phone number, date of birth, address and some other information. This registration procedure is to help us determine the correct payment and delivery for the recipient. You may choose not to provide us with certain information, but at that time you will not be able to enjoy some of the features that our features provide.

We also store the information you enter on the website or send to Such information will be used for the purpose of responding to customer requests, giving appropriate recommendations to each customer when shopping, improving the quality of goods and services and contacting you when needed. .

The purpose of collecting information is to build e-commerce websites that bring the most benefits to customers. Include:

Provide some utilities, customer support services

Improve customer service quality.

Resolve problems, disputes arising from purchases on the website

Send promotional information to each customer

  1. Scope of using information

Website uses the information provided by Customer to:

  • Providing services to Customers;
  • Send notices of information exchange activities between the Client and the company;
  • Preventing activities of destroying, appropriating Customer’s user accounts or acts of counterfeiting Customer;
  • Contact and resolve complaints with Clients;
  • Confirm and exchange information about Customer’s transactions at;
  • In case of request of competent state management agencies.
  1. Time to store Customer information:

There is no time limit unless Customer sends a cancellation request to the company.

  1. People or organizations that have access to Customer information:

The Customer agrees that, where necessary, the following agencies / organizations / individuals have the right to access and collect their personal information, including:

  • Board.
  • Competent government agencies in the event of a request in accordance with the operating regulations
  • Complainant proves Customer’s violation
  • At the request of a competent state authority
  1. Address of information collection and management unit:

IDEA Technical Trading Joint Stock Company

Address: 16 Bình Lợi, Phường 13, Bình Thạnh District, Hồ Chí Minh City

Phone: 0931 477 868


      6. Commitment to keep customers’ information confidential:

Customer’s personal information on the Website is guaranteed by the company to be absolutely confidential in accordance with the privacy policy posted on the Website. The collection and use of information by each Customer is done only with the Customer’s consent, except for the cases in this regulation and other provisions of law (if any). We understand that personal information of customers is a private and extremely sensitive issue, so in order to protect customers’ interests, we are committed to:

Do not use, not transfer, provide or disclose to the third party personal information of the Customer without the Customer’s consent except for the cases specified in this regulation or the provisions of law.

In the event that an information server is attacked by a hacker resulting in the loss of Customer’s personal data, the Company is responsible for notifying and working with the investigating authorities and timely handling, and at the same time. notify the Customer of the incident.

In the remaining cases, we will notify Customer in detail when disclosing information to a third party and this information is provided only with the consent of you. Customer. It certainly does not include the sale, sharing that leads to the disclosure of personal information of customers for commercial purposes in violation of the commitments set out in the company’s Customer Information Privacy Policy.

     7. Mechanism of receiving and resolving complaints related to Customer information:

When customers find out that their personal information is used for the wrong purpose or scope, customers send complaints to email or call 0931 477 868 to complain and provide proof. just be related to the case for the company. The company commits to respond immediately or at the latest within 07 working days from the date of receiving the complaint.